Complimentary Replacement Style
If your first Starter Kit style isn’t the right fit, we’ll help recommend a better match.

Personalised Support
Our team can guide you toward a lash style better suited to your eye shape and preferences.

30 Day Coverage
Simply contact us within 30 days of delivery.

Fair Use Policy
Limited to one replacement or resolution per customer.

Who's Eligible?

• First time Starter Kit orders only
• Must contact within 30 days
• Replacement must be a different style
• Photos may be requested

What's Not Included?

• Refill packs
• Strip lashes
• Press On lashes
• Adhesives/tools/accessories
• Additional change of mind requests

If your order arrives damaged, defective or incorrect, please contact our team within 14 days of delivery and we’ll work with you toward a resolution as quickly as possible.

Please be sure to include the following that applies:

• Order number
• Description of fault, damage or incorrect item received

Photos of the issue may also be requested.

For hygiene reasons, opened or used lash products cannot be returned unless deemed faulty under Australian Consumer Law.

To qualify for a change of mind return, the following conditions apply:

• Product must be unopened and unused
• Original packaging is required
• Returns are subject to approval

Return shipping costs are the responsibility of the customer. Additional shipping charges may apply for approved exchanges.

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement, repair or refund where required by law.

Nothing in this policy limits your rights under Australian Consumer Law.